BerlinBites
A Trust-First Restaurant Review Experience
Overview
BerlinBites is a community-driven restaurant discovery app built to solve one major problem in today’s food platforms: people don’t trust reviews anymore. Most apps allow restaurants or users to delete, edit, or hide comments — creating doubt, manipulation, and inconsistent experiences.
BerlinBites redesigns this entire system with a transparent and immutable review structure, backed by engineering that prevents any form of deletion or tampering.
Our UX approach focused on trust, clarity, and honest conversations between customers and restaurants.
The Problem
Users consistently expressed frustration with existing food apps because:
They were unsure if reviews were real or filtered.
Some comments felt fake or outdated.
Negative experiences often disappeared.
Communication with restaurants was limited or nonexistent.
This lack of transparency made it difficult for people to make confident decisions.
UX Goal
Design a platform where trust is the core experience — not through fancy UI tricks, but through transparent system behavior, open communication, and predictable interactions.
Solution
1. Permanent, Non-Deletable Reviews (Tech-Backed Trust)
No user, restaurant, or admin can delete a submitted review.
This backend constraint becomes a UX strength: it makes the platform credible, honest, and resistant to manipulation.
2. Direct Restaurant–Customer Communication
Restaurants can reply publicly to any review, enabling:
Real customer service
Accountability
- Visible issue resolution
- Human-centered transparency
Reviews become conversations, not isolated comments.